Watch three numbers
Delivered tells you the template left. Read tells you it was opened. Replied tells you it earned a conversation. If reads are high and replies are not, the offer or the ask is the problem.
Pair that with how fast the team answered. A campaign into an empty inbox looks worse than the message deserved.
Keep the winning line
Drop the sentence nobody answered and keep the one that started chats. WAPINexa can show that by campaign, so the next template is a revision, not a guess.
18 Aug 2026
