Give the agent a short brief
Write the questions a good rep would ask: what they need, where, the budget, and when they want to move. Keep the tone like your team, in Arabic or English.
Tell the agent when to stop. A pricing exception, a complaint, or a request for a human should leave the bot immediately.
Hand over with the answers attached
The sales rep should see the name, phone, answers and the chat, not a blank thread. WAPINexa can assign that lead to a person or a queue and sync it to the CRM.
That is the difference between an autoresponder and an agent: the conversation continues with context.
2 Apr 2026