Hand the chat to a person at the right moment

Decide the stop rules in advance

Price exceptions, complaints, and a direct request for a human should leave the agent immediately. Routine questions about hours, location and a first qualification can stay with it.

Write those rules in the same words your team uses, in Arabic or English.

Pass the thread, not a summary in another app

The person who joins should see the chat, the answers and who owns it next. Assigning the lead inside WAPINexa keeps that context on the company number.