Greet
The first message names the business and offers the paths people actually use.
A chat flow for the questions you answer every day
Draw the greeting, the menu and the booking path once. WAPINexa runs it on your WhatsApp number and passes anything unusual to the team.
- CustomerHi, I need a viewing
- BotMarina, Downtown or Business Bay?
- CustomerDowntown
- BotPassing you to Layla with that choice
How it runs
Collect
Buttons and short questions gather the detail a person would otherwise type twice.
Hand over
A keyword, a complaint or a request for a human leaves the flow with the answers attached.
What the flow can cover
Menus
Hours, locations, services and prices as tappable choices.
Bookings
Date, time and a confirmation the team can see in the inbox.
Keywords
Words like “price” or “agent” jump to the right branch.
After hours
The same flow answers when the office is closed, then queues the chat.
See it on a live chat
Bring one real customer journey. We will show where this part of WAPINexa takes over.