Keep the job small
State who the appointment is with, when it is, and what to reply if they need to move it. That is a utility message, and it should read like one.
Send it when the person can still rearrange the day, not ten minutes before they are due.
Let the reply update the team
YES, a new time, or a cancellation should land in the shared inbox with the original booking attached. The front desk should not be checking a personal phone for the answer.
21 Jul 2026