Frequently asked questions

WAPINexa is a UAE-based WhatsApp platform that combines the WhatsApp Business API with marketing campaigns, an AI agent, chatbots, a shared team inbox, CRM and workflow automation, so you can manage sales, marketing and support on WhatsApp from one dashboard.

The WhatsApp Business API (WhatsApp Business Platform) is Meta's official solution for medium and large businesses. It allows multiple users, automation, approved message templates, integrations and messaging at scale, beyond what the WhatsApp Business app supports.

Yes. You can segment contacts, send personalized template messages with buttons, schedule campaigns, automate follow-ups and track delivery, read and reply rates.

Yes. The shared team inbox lets multiple agents work from one number with chat assignment, transfers, department routing, internal notes and performance tracking.

It answers questions using your business information, captures lead details, asks qualification questions, books appointments and hands conversations to the right team member with full context, in multiple languages.

Yes. WAPINexa connects with Zivora.ONE, Zoho CRM, HubSpot, Salesforce, Shopify, WooCommerce, Google Sheets and website forms, and supports internal CRMs and ERPs via API and webhooks.

Yes. Use the visual builder to create flows for enquiries, lead generation, bookings, support, reminders and follow-ups, or ask our team to build them for you.

Yes. Clinics use WAPINexa for appointments, reminders and patient FAQs; real estate teams use it for property enquiries, buyer qualification and agent routing.

Always. The chatbot or AI agent can transfer the conversation to a human agent at any point, automatically or on request, with the full conversation history attached.

Yes. Our team is based in Downtown Dubai and provides onboarding, automation setup, AI configuration, CRM integration and campaign support for businesses across the UAE and GCC.

It is Meta's official WhatsApp solution for growing businesses. Unlike the WhatsApp Business app, it supports multiple users, automation, approved message templates, integrations and communication at scale.

Yes. Create segmented campaigns with approved templates, personalize messages, schedule sends, automate follow-ups and track delivery, read and reply performance.

Yes. The shared team inbox gives every team member access to one number, with chat assignment, department routing, transfers and internal notes.

An AI assistant trained on your business information that answers questions naturally, collects customer details, qualifies leads and hands conversations to your team when needed.

A chatbot follows a structured flow you design, using buttons, lists and set steps. An AI Agent understands free-text questions and responds naturally using your knowledge sources. WAPINexa lets you combine both in one journey.

Yes. WAPINexa integrates with Zoho CRM, HubSpot, Salesforce, Shopify, WooCommerce, website forms and internal CRM or ERP systems through API and webhooks.

Yes. Workflows can send follow-ups, reminders and nurturing messages based on triggers such as lead status changes, time delays or no customer response.

Yes. Conversations can be handed to a specific agent or department at any point, with the complete chat history and collected details attached.

Yes. Reports cover campaign delivery, reads and replies, conversation volumes, AI versus human handling, response times and individual agent performance.

Yes, through the official WhatsApp Business API to opted-in contacts using Meta-approved templates.

Yes. Our team helps you write and submit templates for approval.

Yes. Add names, order details, offers and other fields to every message.

Meta charges per conversation in addition to your WAPINexa plan. See our pricing page or talk to our team.

Yes. It responds in Arabic and English.

Yes. The AI hands over automatically or on request, with full history.

Add your website, documents and FAQs. Our team helps with setup and testing.

Yes. You can move up as your team and automation needs grow.

Meta charges conversation fees separately from the WAPINexa plan. Our team will explain the expected costs for your use case during the demo.

Yes. Every plan includes UAE-based onboarding, and higher plans include help with automation, AI and CRM setup.

Book a free demo and we’ll recommend a plan based on your team size, message volume and the features you need.

Yes. Enterprise plans are tailored to larger teams with multiple numbers, departments and custom integrations.

Zivora.ONE, Zoho CRM, HubSpot, Salesforce and Odoo, plus custom CRMs via API and webhooks.

Yes. WAPINexa includes contact management and pipelines, and can also sync with your existing CRM.

Contact and lead data can sync both ways depending on the CRM and configuration.

Yes. Our team can integrate custom systems via REST API and webhooks.

The integration works with HubSpot CRM. Some workflow features depend on your HubSpot plan; our team will confirm during setup.

Yes. Conversation activity can be recorded on the contact timeline.

Yes, using approved templates triggered by workflow events.

Yes. Deals can be created or moved based on conversation outcomes.

WAPINexa connects to Odoo via API. Our team confirms compatibility with your version and edition during onboarding.

Yes. New enquiries can create or update leads and contacts automatically.

Yes. Quotes, invoices and order updates can be sent as WhatsApp messages.

Yes, via API and webhooks.

Yes. You can send campaigns to opted-in contacts using Meta-approved message templates, with personalisation and interactive buttons.

Business-initiated messages outside the 24-hour window require approved templates. Our team helps you create and submit them.

Yes. Leads from Meta ads that open WhatsApp are captured in WAPINexa and can enter an automated qualification flow.

Yes. WAPINexa reports delivery, read, click and reply rates for each campaign.

Yes. Leads can be routed automatically by rules such as product, location, language or round-robin, or assigned manually.

Yes. It asks your qualification questions, records answers on the contact and hands the chat to a rep with full context.

WAPINexa includes a built-in CRM and integrates with Zivora.ONE, Zoho CRM, HubSpot, Salesforce and custom systems via API.

Yes. The shared inbox lets your whole team work from one number with assignment and transfers.

Yes. The AI Agent and chatbot flows can answer customers around the clock and hand over to agents during business hours.

Always. Conversations can be transferred to a human agent automatically or on request, with full history.

Yes. The shared inbox supports multiple agents, departments, assignment and internal notes.

Yes. WAPINexa reports response times, resolution rates and agent performance.

The Support page focuses on helpdesk workflows; Customer Service covers the full experience, including proactive updates, satisfaction tracking and service analytics.

Yes. WAPINexa can send CSAT surveys automatically after conversations.

Yes, automatically or on request, with full history.

Yes. WAPINexa connects with CRMs and internal systems via API and webhooks.

Yes. Patients can choose a department, doctor and slot, and receive instant confirmation.

Yes. Reminders, confirmations and rescheduling messages can be sent automatically.

Yes. Flows and the AI Agent can respond in Arabic and English.

WAPINexa integrates with Google Calendar and can connect to clinic systems via API and webhooks.

Enquiries that reach WhatsApp from portals, ads, QR codes or your website are captured in WAPINexa and can enter an automated flow.

Yes. It can offer slots, book viewings, sync with Google Calendar and send automatic reminders.

Yes. Route leads by area, property type, language or broker availability.

Yes. Store events such as orders and abandoned carts can trigger WhatsApp messages.

Yes. Automated reminders can include cart links and discount codes.

Yes. The AI Agent answers common questions and hands over to your team when needed.

Yes, to opted-in customers using approved message templates.

Yes. The AI Agent answers common questions and captures applicant details for your team.

Yes. Tours and open days can be scheduled with automatic reminders.

Yes, to opted-in contacts, segmented by grade, class or programme.

Yes. WAPINexa suits schools, universities, nurseries and training providers.

Yes. Guests choose party size and time and receive instant confirmation.

Yes. Share your menu and accept pickup or delivery orders.

Yes, to opted-in guests using approved templates.

Yes. Conversations can be routed to the right branch.

Yes. They choose a showroom and slot and receive confirmation and reminders.

Yes. Service, warranty and renewal reminders can be automated.

Yes. Conversations are routed by department, branch or language.

WAPINexa integrates with popular CRMs and custom systems via API.