WhatsApp Business API, AI & automation platform for UAE businesses

Connect with customers, generate leads, automate conversations and manage your entire WhatsApp communication from one powerful platform.

From marketing campaigns and AI agents to shared team inboxes, chatbots and CRM automation, WAPINexa helps your team manage every customer conversation more efficiently.

  • WhatsApp Marketing Campaigns
  • AI-Powered Conversations
  • Multi-Agent Team Inbox
  • CRM & Business Automation
  • UAE Local Support
app.wapi.ae
Al Noor Properties
Hi! Is the 2BR in Dubai Marina still available? 🏙️
1. A customer messages youFrom an ad, your website, a QR code or a listing.
Al Noor Properties
Hi! Is the 2BR in Dubai Marina still available? 🏙️
✦ WAPINexa AI AgentYes it is! Are you looking to buy or rent?
Buy, budget around AED 2M
✦ WAPINexa AI AgentGreat match. Can I have your name?
2. AI Agent replies in seconds24/7, in Arabic and English, trained on your business.
RM
Rashid M.New lead · via WhatsApp
Hot
Interest
Buy · 2BR
Area
Dubai Marina
Budget
AED 2M
Timeline
This month
Lead score86
3. Lead captured & qualifiedDetails saved automatically, no manual typing.
RMRashid M.
Support team
KAKarim · SalesMarina specialist
Leasing team
🔔 Karim joined the chat with full history
4. Routed to the right personBy area, language, team or availability.
New
Priya N.
Qualified
Elena P.
Viewing
Rashid M.Sat 10:30 AM
5. CRM synced, follow-ups automatedNothing slips through. Your team just closes.

Illustrative walkthrough · sample data

WhatsApp Marketing that creates conversations

Reach Customers Where They Already Communicate

Build targeted WhatsApp campaigns that start real two-way conversations. Segment your audience, personalize every message and follow up automatically, so broadcasts turn into enquiries and one-time buyers become repeat customers.

  • Campaign & Broadcast Management
  • Customer Segmentation
  • Personalized Messages
  • WhatsApp Template Management
  • Campaign Scheduling
  • Automated Follow-ups
  • Customer Retargeting
  • Contact Import & Management
  • Campaign Performance Analytics
  • CTA & Interactive Messages
Explore WhatsApp Marketing
✓✓
12,480 deliveredin 4 minutes
Segment
VIPDubai90 days
Yes! Reserve size M for me 🙌
Customer reply · just now
Campaigns
Weekend Sale – VIP Customers
Segment: Purchased in last 90 days · 12,480 contacts
● Live
Sent
12,480
Delivered
97.6%
Read
81.2%
Replies
2,314
Engagement over 7 days

Meet your WhatsApp AI Agent

Let AI Handle the First Conversation

Answer questions

Provide instant responses using business information, FAQs, products and services.

Capture leads

Collect customer names, contact details, requirements and enquiry information automatically.

Qualify customers

Ask relevant questions before sending qualified enquiries to the sales team.

Human handover

Transfer conversations to the appropriate team member with full conversation context.

ع

Multilingual conversations

Support businesses serving multilingual audiences across the UAE and GCC.

Explore WhatsApp AI
Emirates Smile ClinicAI Agent · online
Captured by AI
NameMariam A.
ServiceWhitening
SlotThu 6:30
ScoreQualified

From first message to follow-up, automatically

Design customer journeys once in a visual builder. WAPINexa runs them on every conversation, day and night.

Workflow builder · New enquiry journey● Active
WhatsApp Message
Identify Enquiry
AI Qualification
Capture Contact
Assign Agent
CRM
Automated Follow-Up

Automation that works even when your team isn't online

Evenings, weekends and public holidays: every enquiry gets an instant reply, the right questions and a clear next step waiting for your team in the morning.

New enquiriesLead qualificationAppointment bookingsProduct enquiriesQuotation requestsOrder notificationsPayment remindersCustomer supportFeedback collectionFollow-up messagesRenewal remindersAbandoned enquiries
NouraKhalidKaran+5

One WhatsApp number. Your entire team.

Shared WhatsApp Team Inbox

Sales, support and management work from a single number without sharing a phone. Every chat is assigned, tracked and visible, so no customer waits and nothing slips through.

Khalid
Khalid joinedSales · online
✓
Chat assignedto Noura · Support
Avg. first reply1m 12s
Inbox · +971 4 ••• 0000
AH
Ahmed Hassan
Assigned to Noura · Support
TransferResolve
Multiple Agent AccessChat AssignmentAgent-to-Agent TransfersDepartment RoutingInternal NotesCustomer Conversation HistoryTags & Contact LabelsLead Status ManagementAI-to-Human HandoverAgent Performance Tracking

Turn WhatsApp enquiries into managed leads

Every conversation becomes a contact with a status, an owner and a next step. Your pipeline builds itself from WhatsApp.

01

CAPTURE

Automatically collect customer information.

02

ORGANIZE

Manage contacts using tags, fields, statuses and customer information.

03

ASSIGN

Send enquiries to the correct salesperson or department.

04

FOLLOW UP

Create structured follow-ups and automated journeys.

05

CONVERT

Help sales teams focus on customers ready to move forward.

CRM · Lead pipeline
New24
Yousef R.
Meta ad · SUV enquiry
Anna K.
Website form
Qualified11
Sara Ahmed
Villa · AED 3.2M
AI qualified
Priya N.
20 units quote
Assigned8
Omar K.
Owner: Khalid
KH
Follow-up6
Lina M.
Auto reminder · Tomorrow 10:00
Scheduled
Won5
Rahul J.
AED 18,500

Connect WhatsApp with your business

Integrate WAPINexa With the Tools You Already Use

Sync contacts, push leads into your CRM, trigger messages from orders and forms, or build anything custom with our API and webhooks.

Explore Integrations
WAPINexa
Zivora.ONE
Zoho CRM
HubSpot
Salesforce
Shopify
WooCommerce
Website Forms
Google Sheets
Internal CRM
ERP Systems
Custom APIs
Webhooks

WhatsApp for marketing, sales & support

Marketing teams

Launch campaigns, segment audiences, promote offers and re-engage customers.

81% read rate12 segments

Sales teams

Capture leads, qualify enquiries, automate follow-ups and connect prospects with sales representatives.

142 new leadsAuto-assigned

Customer support

Answer common questions automatically and route complex requests to support agents.

1m avg. replyAI + human

Management

Monitor conversations, campaigns, lead handling and team performance.

Live dashboardsTeam reports

Don't just generate WhatsApp clicks. Convert them.

Click-to-WhatsApp ads fill your inbox fast. WAPINexa makes sure every one of those leads is welcomed, qualified and followed up, not left waiting.

CaptureEngage & qualifyConvert
  1. 01
    Facebook / Instagram AdAd click
  2. 02
    WhatsAppChat opens
  3. 03
    Automated WelcomeWelcome new leads instantly
  4. 04
    QualificationAsk qualification questions
  5. 05
    Customer InformationCollect customer information
  6. 06
    Sales AgentAssign qualified enquiries
  7. 07
    CRMStore lead information
  8. 08
    Follow-UpTrigger automated follow-ups
Also:Identify enquiry typeRecommend the next action

Get started in four simple steps

01

CONNECT

Connect your WhatsApp Business number with WAPINexa.

02

CONFIGURE

Configure teams, templates, chatbot flows, AI knowledge and customer journeys.

03

LAUNCH

Start receiving enquiries, running campaigns and automating communication.

04

GROW

Track conversations, optimize campaigns and automate more processes.

Understand what happens after you send

Follow every message from delivery to reply to revenue, and see exactly how your campaigns, agents and lead sources perform.

Messages Sent
84,210
▲ 18%
Messages Delivered
82,144
97.5%
Messages Read
66,903
81.4%
Customer Replies
14,388
▲ 26%
Conversation Volume Customer Responses   Agent Activity
Lead Sources
  • Meta ads · 46%
  • Website · 28%
  • Campaigns · 16%
  • Other · 10%
Campaign Performance & Engagement
Weekend Sale32% replies
Service Reminder24% replies
New Arrivals17% replies

Built for businesses in the UAE

WhatsApp Automation With Local Support

Our Dubai-based team works with you from setup to scale: onboarding your number, building automations, configuring AI and connecting your systems, in your time zone and in English or Arabic.

UAE-Based Support
Business Onboarding Assistance
Custom Automation
CRM Integration Support
AI Chatbot Configuration
Marketing Campaign Setup
Your onboarding planGST+4 · Dubai
  1. ✓Kick-off call & Meta verificationDay 1
  2. ✓Number connected, team invitedDay 2
  3. AI knowledge & chatbot flows (EN/AR)In progress
  4. Zoho CRM sync & first campaignWeek 2
WA
Your WAPINexa success manager
Burj Gate Tower, Downtown Dubai · +971 55 551 5475

More than WhatsApp messaging

MARKET

Reach and engage customers through targeted WhatsApp campaigns.

AUTOMATE

Reduce manual work with chatbots, workflows and AI.

SELL

Capture, qualify and distribute leads.

SUPPORT

Combine AI and human customer support.

INTEGRATE

Connect WhatsApp with CRM and business applications.

MEASURE

Understand campaign and conversation performance.

Frequently asked questions

Still have a question? Message us on WhatsApp.

Talk to a real person

Our Dubai team typically replies on WhatsApp within minutes during business hours.

10Top questions
UAELocal support
Mon–FriOnboarding help
Chat on WhatsAppOr book a free demo →
What is WAPINexa?+

WAPINexa is a UAE-based WhatsApp platform that combines the WhatsApp Business API with marketing campaigns, an AI agent, chatbots, a shared team inbox, CRM and workflow automation, so you can manage sales, marketing and support on WhatsApp from one dashboard.

What is the WhatsApp Business API?+

The WhatsApp Business API (WhatsApp Business Platform) is Meta's official solution for medium and large businesses. It allows multiple users, automation, approved message templates, integrations and messaging at scale, beyond what the WhatsApp Business app supports.

Can I use WAPINexa for WhatsApp marketing campaigns?+

Yes. You can segment contacts, send personalized template messages with buttons, schedule campaigns, automate follow-ups and track delivery, read and reply rates.

Can multiple employees manage one WhatsApp number?+

Yes. The shared team inbox lets multiple agents work from one number with chat assignment, transfers, department routing, internal notes and performance tracking.

What can the WAPINexa AI Agent do?+

It answers questions using your business information, captures lead details, asks qualification questions, books appointments and hands conversations to the right team member with full context, in multiple languages.

Can WAPINexa integrate with my CRM?+

Yes. WAPINexa connects with Zivora.ONE, Zoho CRM, HubSpot, Salesforce, Shopify, WooCommerce, Google Sheets and website forms, and supports internal CRMs and ERPs via API and webhooks.

Can I build automated WhatsApp chatbots?+

Yes. Use the visual builder to create flows for enquiries, lead generation, bookings, support, reminders and follow-ups, or ask our team to build them for you.

Is WAPINexa suitable for healthcare and real estate companies?+

Yes. Clinics use WAPINexa for appointments, reminders and patient FAQs; real estate teams use it for property enquiries, buyer qualification and agent routing.

Can customers speak to a real person after interacting with the chatbot?+

Always. The chatbot or AI agent can transfer the conversation to a human agent at any point, automatically or on request, with the full conversation history attached.

Does WAPINexa provide support in the UAE?+

Yes. Our team is based in Downtown Dubai and provides onboarding, automation setup, AI configuration, CRM integration and campaign support for businesses across the UAE and GCC.

Your customers are already on WhatsApp. Your business should be ready.

Bring marketing, AI, automation, sales and customer support together with WAPINexa.

Turn every WhatsApp conversation into an opportunity to engage, support and grow.

Book your free demo

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