WAPINexa – WhatsApp API
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Everything you need to grow your business on WhatsApp

Manage WhatsApp marketing, customer conversations, AI automation, sales enquiries and team communication from one powerful platform.

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app.wapi.ae
Conversations
3,284
Read rate
81.4%
AI resolved
64%
Qualified leads
412
Campaign performanceLast 14 days
NHNadia HamdanAI Agent
Lead profile
NH
Nadia Hamdan
Al Noor Trading · Sharjah
QualifiedCorporateInstagram ad
OwnerAhmed · Sales

One WhatsApp platform.
everything connected.

Campaigns, AI, chatbots, the team inbox and CRM share one WhatsApp number, so every customer stays in a single conversation.

→

WhatsApp Business API

Connect your business to WhatsApp Business Platform and manage customer communication at scale.

Connected · Verified
→

WhatsApp Marketing

Create campaigns, broadcasts, promotions and automated customer follow-ups.

→

WhatsApp AI Agent

Use AI to answer questions, qualify leads and assist customers 24/7.

✦ Which service are you interested in?
→

WhatsApp Chatbot

Create automated conversation flows for enquiries, bookings, sales and support.

SalesSupportBooking
→

Shared team inbox

Allow multiple employees to manage WhatsApp conversations from one centralized inbox.

AHNRKM+5
→

Workflow automation

Automate messages, reminders, follow-ups and customer journeys.

Trigger→Wait 1d→Send
→

Contact management & CRM

Organize customers, leads, conversations and follow-up activities.

QualifiedVIP
→

Analytics & reporting

Track campaigns, conversations, response activity and team performance.

Connect your business to WhatsApp at scale

Move beyond the limitations of a standard WhatsApp Business account. WAPINexa helps businesses use WhatsApp Business API for professional customer communication, automation, integrations and multi-user access.

  • WhatsApp Business API connectivity
  • Multiple agent access
  • Approved WhatsApp message templates
  • Marketing, utility and authentication messages
  • API and webhook support
  • Automated customer notifications
  • CRM integration
  • Chatbot integration
  • AI automation
  • Campaign management
Explore WhatsApp Business API
WhatsApp Business number
+971 4 ••• 0000 ✓
WAPINexaPlatform
Marketing
AI
Team Inbox
CRM
Automation

Turn WhatsApp into a powerful marketing channel

Create personalized campaigns and reach customers directly on WhatsApp, while every customer reply stays connected to your sales and support teams.

Campaign Manager+ New campaign
Campaign NameAudienceTemplateScheduleDeliveredReadReplies
Summer Offer 2026
Promotional
Returning customers · 8,420summer_offer_v2Sent · 12 Jun98.1%84.3%1,904
New Showroom Launch
Event invitation
Dubai · Interested · 3,150event_invite_ar_enRunning97.4%79.0%612
Policy Renewal Reminder
Renewal
Expiring in 30 days · 1,280renewal_30dScheduled · Mon 9:00———
We Miss You
Re-engagement
Inactive 90 days · 5,600winback_15offSent · 2 Jun96.8%71.5%845

Run marketing campaigns

Promotional campaignsProduct launchesSpecial offersEvent invitationsCustomer announcementsSeasonal campaignsRenewal remindersRe-engagement campaignsFollow-up campaigns

Segment your audience

WhereLocationisAbu Dhabi
AndLead statusisQualified
2,184 contacts match

Filter by customer type, location, interests, previous enquiries, purchase history, lead status, tags and custom fields.

Campaign features

  • WhatsApp broadcasts
  • Campaign scheduling
  • Message templates
  • Personalized messages
  • Audience segmentation
  • Automated follow-ups
  • Campaign reply management
  • Contact filtering
  • Campaign analytics
Explore WhatsApp Marketing

Let AI handle customers 24/7

Give customers instant answers even when your team is unavailable.

WAPINexa AI Agent understands customer enquiries, answers common questions, collects information, qualifies leads and transfers important conversations to your team.

  1. 24/7 automated responses
  2. Natural customer conversations
  3. Lead qualification
  4. Customer information collection
  5. FAQ automation
  6. Product and service information
  7. Multilingual communication
  8. Human agent handover
  9. CRM data capture
Explore WhatsApp AI Agent
Prime Interiors
AI Agent · replies instantly
AI collected
NameOmar S.
Phone+971 52 •••
RequirementOffice
LocationBusiness Bay
BudgetAED 150K
QUALIFIED LEAD
→ Sales Team
Assigned to Ahmed

Answer customer questions

Train the AI on your own knowledge sources.

Website contentProductsServicesFAQsCompany infoPoliciesKnowledge base · synced

Capture & qualify leads

What service are you looking for?
What is your budget?
What location are you interested in?
When would you like an appointment?
Which product are you interested in?

AI to human handover

AI Agent
↓
Qualified Lead
↓
AHAssign to Ahmed
↓
Human Agent Conversation

Automate customer journeys without repetitive manual replies

Create structured WhatsApp chatbot journeys that guide customers from their first message to the right action.

Chatbot builder · Main menuNo-code
Welcome
QUESTION · BUTTONS
What can we help you with?
SalesSupportAppointmentProducts
Sales
Ask budget & timeline
→ AI qualification → Assign sales rep
Support
Order number?
→ Check status → Route to Support dept.
Appointment
Pick a date (list)
→ Confirm slot → Reminder 24h before
Products
Show catalogue list
→ If interested → Agent handover

Chatbots can be used for

Lead generationCustomer enquiriesAppointment bookingProduct enquiriesService enquiriesProperty enquiriesQuotation requestsCustomer supportOrder statusFeedback collectionEvent registrationFAQs

Create interactive conversations

  • Questions and answers
  • Buttons
  • Lists
  • Customer selections
  • Conditional steps
  • Automated responses
  • Department routing
  • Agent handover
Explore WhatsApp Chatbot

One WhatsApp number for your entire team

Stop depending on one mobile phone. Sales, support and customer service manage WhatsApp conversations together from one centralized workspace.

Team Inbox
AHNRKMLS
4 agents online
MR
Mohammed Rashid
Assigned to Ahmed · Sales
TransferResolve

Assign conversations to

  • Sales representatives
  • Customer support agents
  • Departments
  • Account managers
  • Specific team members

Team inbox features

  • Multiple users
  • Chat assignment
  • Department routing
  • Conversation history
  • Customer details
  • Internal notes
  • Contact tags
  • Lead status
  • Agent transfer
  • AI-to-human handover
  • Conversation search
  • Customer filters
Explore Shared Team Inbox

Automate repetitive WhatsApp tasks

Save your team time by automating routine communication and follow-ups.

Workflow · New lead follow-up● Active
1New Lead
│
2Send Welcome Message
│
3AI Qualification
│
4Update CRM
5Assign Salesperson
│
6Wait 1 Day
│
7Send Follow-Up
│
8Notify Sales Team

Workflow triggers

Customer Sends Message
Lead Enters CRM
Customer Selects Option
Appointment Created
Payment Due
Lead Status Changes
Customer Does Not Respond
Specific Date or Time

Automate

New lead responsesCustomer welcome messagesAppointment confirmationsAppointment remindersPayment remindersOrder updatesDelivery notificationsSales follow-upsQuotation follow-upsRenewal remindersCustomer feedbackLead nurturingMissed enquiry follow-ups

Build smarter customer journeys

Connect automation with:

  • AI Agents
  • Chatbots
  • CRM data
  • Team inbox
  • Message templates
  • Webhooks
  • External applications
Explore Workflow Automation

Keep every WhatsApp lead organized

Customer information shouldn't disappear inside hundreds of WhatsApp conversations. WAPINexa builds a structured customer database connected directly to every chat.

LS
Layla Saeed
Customer profile
Mobile Number
+971 56 ••• 8820
Email
layla@gulfmed.ae
Company
Gulf Med Clinics
Lead Source
Website form
Customer Category
Healthcare
Lead Status
Follow-Up
Assigned Salesperson
Ahmed
Tags
3 branchesDemo
Custom Field · Seats
12
NOTES
Wants Arabic AI replies for patients.
CONVERSATION HISTORY
WhatsApp · Demo bookedToday
AI Agent · QualifiedMon
Sales pipeline
New Lead18
Tariq A.
CTWA ad
Grace P.
Website
Contacted12
Hind M.
Owner: Noura
Qualified9
Mohammed R.
25 vehicles
Omar S.
AED 150K
Follow-Up7
Layla S.
Demo today
Won4
Deepa S.
AED 24,000

Segment contacts

LocationService interestProduct interestLead statusCustomer typeCampaignSales representativeCustom tags

CRM integration

Zoho CRMHubSpotSalesforceWooCommerceShopifyInternal CRMERPWebsite FormsCustom Apps

WhatsApp, plugged into the tools you already run

Pick a logo. We show how that CRM, ERP, store or help desk talks to WAPINexa — leads, tickets, orders and the APIs in between.

CRMLive on WhatsApp

Salesforce

Connect WAPINexa conversations with your Salesforce sales and customer-service workflows.

What it unlocks

  • Create or update leads and contacts
  • Create support cases from escalated conversations
  • Update opportunities and related records
  • Log conversation summaries, notes and activities

Teams use it to

01Capture WhatsApp leads

Create or update a Salesforce lead when a customer shares their details through WAPINexa.

02Create customer-service cases

Open a Salesforce case when a conversation requires support-team escalation.

03Record customer activity

Attach conversation summaries and follow-up tasks to the appropriate Salesforce record.

The path

  1. 1Customer messages on WhatsApp
  2. 2WAPINexa captures details
  3. 3Salesforce record created or updated
  4. 4Team continues in CRM
View integration details

Understand your WhatsApp performance

Get visibility into how customers interact with your business.

Reports
Messages Sent
48,600
Messages Delivered
47,530
Messages Read
38,920
Customer Responses
8,214
Campaign Engagement
Campaign Performance
Summer Offer23% replies
Showroom Launch19%
We Miss You15%

Insights

Successful Campaigns
High-Performing Customer Segments
Common Customer Questions
Popular Products
Sales Opportunities
Customer Engagement Patterns
Explore Analytics

Give customers automation without losing the human experience

Not every conversation should be automated. WAPINexa combines AI, chatbot automation and your human team in one customer journey.

STEP 1

AI handles the first response

Instantly answer common questions and understand customer requirements.

STEP 2

Chatbot collects information

Collect structured details: name, requirement, location and appointment preference.

STEP 3

Automation manages follow-up

Trigger messages, reminders and follow-up sequences automatically.

STEP 4

Your team takes over

Transfer important conversations to a real employee with complete conversation history.

Built for marketing, sales & customer support

Marketing teams

Run WhatsApp campaigns, segment contacts, promote offers and re-engage customers.

Sales teams

Capture leads, qualify enquiries, assign prospects and automate follow-ups.

Customer support teams

Manage customer questions, automate FAQs and transfer complex requests to support agents.

Management teams

Monitor campaigns, customer conversations and team performance from one platform.

Use WAPINexa across your business

Healthcare

Appointment enquiries, reminders, FAQs and patient communication.

Real estate

Property enquiries, buyer qualification, agent assignment and follow-ups.

E-commerce

Product enquiries, order updates, abandoned cart reminders and customer service.

Education

Admission enquiries, registrations, course information and student communication.

Automotive

Vehicle enquiries, test-drive requests, service appointments and reminders.

Restaurants & hospitality

Reservations, offers, customer enquiries, feedback and promotions.

Professional services

Lead generation, quotations, consultation requests and follow-ups.

Don't see your industry?

Talk to our team →

How WAPINexa works

  1. 01

    Connect your WhatsApp

    Connect your WhatsApp Business number to WAPINexa.

  2. 02

    Configure your account

    Set up users, departments, templates, chatbot flows, AI Agent and automation.

  3. 03

    Import & organize contacts

    Manage your customer database, tags, segments and CRM information.

  4. 04

    Launch

    Start receiving enquiries, running campaigns and automating conversations.

  5. 05

    Measure & improve

    Track campaigns, customer engagement and team performance.

Why businesses choose WAPINexa

One platform to manage the complete WhatsApp customer journey.

Book a Demo
WhatsApp Business API
Marketing campaigns
AI-powered conversations
No-code chatbot journeys
Shared team inbox
Automated workflows
Contact management
CRM integration
Campaign analytics
UAE-based support

Frequently asked questions

Can't find your answer? Message us on WhatsApp.

Talk to a real person

Our Dubai team typically replies on WhatsApp within minutes during business hours.

10Top questions
UAELocal support
Mon–FriOnboarding help
Chat on WhatsAppOr book a free demo →
What is WAPINexa?+

WAPINexa is a UAE-based WhatsApp platform that brings the WhatsApp Business API, marketing campaigns, AI agent, chatbots, shared team inbox, CRM and workflow automation together in one dashboard.

What is WhatsApp Business API?+

It is Meta's official WhatsApp solution for growing businesses. Unlike the WhatsApp Business app, it supports multiple users, automation, approved message templates, integrations and communication at scale.

Can I use WAPINexa for WhatsApp marketing?+

Yes. Create segmented campaigns with approved templates, personalize messages, schedule sends, automate follow-ups and track delivery, read and reply performance.

Can multiple employees use the same WhatsApp number?+

Yes. The shared team inbox gives every team member access to one number, with chat assignment, department routing, transfers and internal notes.

What is a WhatsApp AI Agent?+

An AI assistant trained on your business information that answers questions naturally, collects customer details, qualifies leads and hands conversations to your team when needed.

What is the difference between an AI Agent and a chatbot?+

A chatbot follows a structured flow you design, using buttons, lists and set steps. An AI Agent understands free-text questions and responds naturally using your knowledge sources. WAPINexa lets you combine both in one journey.

Can WAPINexa connect with my CRM?+

Yes. WAPINexa integrates with Zoho CRM, HubSpot, Salesforce, Shopify, WooCommerce, website forms and internal CRM or ERP systems through API and webhooks.

Can WAPINexa automate customer follow-ups?+

Yes. Workflows can send follow-ups, reminders and nurturing messages based on triggers such as lead status changes, time delays or no customer response.

Can I transfer a chatbot conversation to a human agent?+

Yes. Conversations can be handed to a specific agent or department at any point, with the complete chat history and collected details attached.

Can I track WhatsApp campaign and team performance?+

Yes. Reports cover campaign delivery, reads and replies, conversation volumes, AI versus human handling, response times and individual agent performance.

See how WAPINexa can work for your business

Get a personalized walkthrough of marketing, AI, automation and team inbox features, set up around your workflows.

Book a DemoView Pricing
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