Faster resolutions
Customers get answers in seconds, not hours.
Customer service customers love, on WhatsApp
Combine AI self-service with a shared team inbox to resolve requests faster and keep every customer informed.
Smart routing, full conversation history and satisfaction tracking help your team deliver consistent service at scale.
AI
AI Agent
Automated68 conversations resolved today
RV
Ravi · Billing
Online5 open · avg reply 2m
NS
Nadia · Technical
Online3 open · avg reply 4m
CS
CSAT this week
SurveyCustomer rating 4.7 / 5
Sample data
Service that gets better every day
01
Self-Serve
Customers find answers without waiting.
- AI Agent answers
- Interactive menus
- Order and account lookups
02
Connect
Reach the right agent when needed.
- Skill-based routing
- Priority handling
- Seamless handover
03
Improve
Measure and improve every interaction.
- CSAT surveys
- Response time tracking
- Agent reports
Swift Telecom Care
My internet is slow since yesterday
Sorry to hear that. Please share your account number.
AC-55120
Thanks. I've run a line check and found an issue. A technician can visit tomorrow 10–12. Book it?
Yes please
✅ Visit booked. Ticket #T-9031 created.
Resolve requests without the back-and-forth
Your AI Agent collects details first, so agents start every conversation with full context.
- Account verification
- Issue categorisation
- Proactive notifications
- Internal notes
- Quick replies
- After-hours handling
Tools for modern customer service teams
AI self-service
Resolve routine requests instantly with an AI Agent trained on your knowledge.
Shared inbox
All agents on one WhatsApp number with assignment and transfers.
Routing & SLAs
Route by topic, language or priority and track response targets.
CSAT surveys
Collect ratings automatically after each conversation.
Helpdesk & CRM sync
Connect your CRM, ticketing or internal systems.
Service analytics
Monitor volumes, resolution rates and agent performance.
What your team gains
Higher satisfaction
Consistent, personal service on the app customers prefer.
Efficient teams
Agents handle more conversations with less effort.
Frequently asked questions
Still have a question? Message us on WhatsApp.
Our Dubai team typically replies on WhatsApp within minutes during business hours.
4Top questions
UAELocal support
Mon–FriOnboarding help
How is Customer Service different from Support?+
The Support page focuses on helpdesk workflows; Customer Service covers the full experience, including proactive updates, satisfaction tracking and service analytics.
Can I measure customer satisfaction?+
Yes. WAPINexa can send CSAT surveys automatically after conversations.
Can the AI Agent hand over to humans?+
Yes, automatically or on request, with full history.
Can it integrate with our helpdesk?+
Yes. WAPINexa connects with CRMs and internal systems via API and webhooks.
Related Solutions
Deliver better customer service on WhatsApp
See how WAPINexa helps your team resolve more, faster.