Shorter wait times
Customers get an instant first response at any hour.
Customer support on WhatsApp, without the wait
Answer common questions instantly with AI and give your agents one shared inbox for everything else.
Route conversations to the right team, keep full history in every chat and give customers support on the app they already use.
AK
Aisha K.
AI resolvedWhere is my order #4471?
JM
James M.
Assigned · RaviNeed to change my booking date
FS
Fatima S.
PriorityRefund request for damaged item
TR
Tariq R.
AI resolvedHow do I reset my password?
HL
Hana L.
WaitingCan I speak to a manager?
Sample data
Support that scales with every conversation
01
Answer
Resolve common questions instantly, day and night.
- AI Agent trained on your info
- Order and booking lookups
- Arabic and English
02
Route
Send complex issues to the right person automatically.
- Department routing
- Priority tags
- Human handover
03
Resolve
Help agents close issues faster with full context.
- Conversation history
- Internal notes
- Quick replies
Care Team
My order hasn't arrived
Sorry about that! Please share your order number.
#4471
Order #4471 is out for delivery and will arrive today by 6 PM. 🚚
Great, thanks!
Resolved by AI Agent
Let AI handle the repetitive questions
Your AI Agent resolves routine requests, so agents can focus on the conversations that need a human touch.
- 24/7 availability
- Instant order updates
- Escalation on request
- Full history for agents
- Customer satisfaction surveys
- Business hours rules
Everything your support team needs
AI agent
Answers FAQs, checks order status and collects details before handover.
Shared team inbox
Multiple agents on one WhatsApp number with assignment and transfers.
Smart routing
Route chats by department, language, topic or agent availability.
Self-Service menus
Interactive buttons and lists help customers find answers fast.
System integrations
Pull order, booking and customer data from your systems.
Performance reports
Track response times, resolution rates and agent workload.
What your team gains
Lighter agent workload
Repetitive questions are resolved automatically.
Consistent service
Every agent sees the full history and replies with context.
Frequently asked questions
Still have a question? Message us on WhatsApp.
Our Dubai team typically replies on WhatsApp within minutes during business hours.
4Top questions
UAELocal support
Mon–FriOnboarding help
Can WAPINexa provide 24/7 support?+
Yes. The AI Agent and chatbot flows can answer customers around the clock and hand over to agents during business hours.
Can customers reach a real person?+
Always. Conversations can be transferred to a human agent automatically or on request, with full history.
Can multiple agents handle chats?+
Yes. The shared inbox supports multiple agents, departments, assignment and internal notes.
Can I measure support performance?+
Yes. WAPINexa reports response times, resolution rates and agent performance.
Related Solutions
Deliver faster support on WhatsApp
See how WAPINexa helps your team resolve more conversations with less effort.