Choose the trigger
A form, an ad click, a tag, a missed reply or an event from your store or CRM.
Follow-ups that stop when someone replies
A new enquiry, a quiet chat or a store event can start a short sequence. The moment a person answers, the sequence ends and the inbox takes over.
- 01New lead arrives
- 02Wait 2 hours
- 03Send the approved follow-up
- 04Reply received · stop
How it runs
Send the right template
Outside the 24-hour window the message uses an approved template, with the person's name filled in.
Leave room for a person
Any reply cancels the rest of the sequence and opens the chat for the team.
Sequences teams start with
New enquiry
Welcome, then one reminder if nobody has answered.
Appointment
Confirmation, a day-before reminder, and a follow-up after the visit.
Order
Payment, dispatch and delivery messages from the store.
Quiet lead
A single check-in a few days later, then the chat returns to sales.
See it on a live chat
Bring one real customer journey. We will show where this part of WAPINexa takes over.