Solve the problem. Keep the customer.

Help customers when something goes wrong. Answer everyday questions quickly and bring in your team when a problem needs a person.

We help you get set up. No coding needed.

Customer Support, made simple

Less explaining. More helping.

Simple ways to make WhatsApp more useful for your business.

Give customers clear answers from your business information.

Let your team take over with the conversation already in front of them.

Keep open issues visible and follow up with the customer.

Choose a situation. See how the conversation could go.

Your business on WhatsAppIllustrative conversation

I’m sorry an item is missing. Could you share your order number?Your business

Of course. It’s order 4821.Customer

What your team can do next

Aisha receives the conversation and order number to investigate.

One WhatsApp number. Your whole team.Earlier messages stay together, so customers don’t have to repeat themselves.

Still have a question? Message us on WhatsApp.

Will customers always talk to a bot?+

No. You decide which everyday questions can receive automatic answers and when a person should take over.

Will my team see the previous messages?+

Yes. The conversation stays together so a colleague can understand what has already happened.

Can WapiNEXA check an order automatically?+

Order updates depend on connecting your order system. We discuss the available connection during setup. Your team can also check and reply directly.

What happens outside working hours?+

You can share your opening hours, collect the customer’s question and let them know when your team will respond.

Tell us what your team needs. We’ll show you how it can work.