Make everyday requests easy
Help customers book, change a time or find the information they need.
Make every customer feel looked after.
Help with bookings, changes and everyday requests. Keep customers informed before, during and after their visit or purchase.
We help you get set up. No coding needed.
Customer Service, made simpleHelpful from the first hello.
Simple ways to make WhatsApp more useful for your business.
Keep people informed
Share confirmed details and useful updates so customers know what happens next.
Remember the conversation
Keep preferences and earlier messages together for a more personal reply.
See a real-life example.
Choose a situation. See how the conversation could go.
Your business on WhatsAppIllustrative conversation
Friday has an opening at 10 AM. Would that work for you?Your business
Perfect, please move it to 10 AM.Customer
What your team can do next
Your team can update the booking and send the new details.
One WhatsApp number. Your whole team.Earlier messages stay together, so customers don’t have to repeat themselves.
See howFrequently asked questions
Still have a question? Message us on WhatsApp.
How is customer service different from support?+
Customer service covers everyday help such as bookings, changes and questions. Support focuses on solving problems, such as a missing item or a product that is not working. WapiNEXA can help your team with both.
Can customers change a booking in WhatsApp?+
They can request a change in the chat. Your team can confirm availability and update it, or we can discuss connecting your booking system during setup.
Can several employees use the same number?+
Yes. Team members work from one shared business number and can see the conversation history.
Can we send reminders?+
Yes. We help you set up appropriate reminders and confirmations for customers who agreed to receive them.
Give every customer a better next step.
Tell us what your team needs. We’ll show you how it can work.